Welcome to Khaalis Tuaam. By placing an order on our website, you agree to the shipping terms outlined below. Our goal is to provide fast, safe, and reliable delivery for all your favorite winter snacks, while ensuring complete transparency and customer satisfaction.

1. General

At Khaalis Tuaam, we prioritize freshness, purity, and timely service. Each order is packed with care to ensure the highest quality when it reaches your doorstep. In rare cases where an ingredient or batch is delayed, we will notify you immediately to confirm whether you’d prefer to wait for the fresh stock or modify/cancel your order.

2. Shipping Costs

We offer Cash On delivery all across Pakistan, so you can enjoy authentic and healthy winter snacks without any additional shipping charges.

3. Delivery Terms

3.1 Standard Delivery Time

Our delivery time across Pakistan is 3–5 working days, ensuring your snacks arrive fresh and flavorful.

3.2 Dispatch Time

Orders are normally dispatched within 1–2 business days after confirmation.
Our dispatch operations run Monday to Saturday, excluding national/public holidays. Delays due to holidays or peak-season load are minimized as much as possible.

3.3 Change of Delivery Address

If you need to update your delivery address, please contact us before the order has been dispatched. Once shipped, the address cannot be changed.

3.4 Partial Shipments

If part of your order is ready earlier, we may dispatch available items immediately and ship remaining items separately once prepared.

3.5 Delivery Time Exceeded

If your order exceeds the expected delivery timeframe, please reach out to us. We will investigate the delay promptly with the courier service.

4. Tracking Notifications

Once your order has been shipped, you will receive an SMS or WhatsApp message containing your tracking ID. This allows you to monitor your parcel in real time until it reaches your doorstep.

5. Parcels Damaged in Transit

If your parcel arrives damaged, please reject the delivery and inform us immediately.
If the courier delivers it in your absence and you notice damage later, contact us promptly with photos/video so we can resolve the issue.

6. Cancellations

Order cancellations are accepted before dispatch or confirmation. Once an order has been shipped, it can no longer be canceled.

7. Customer Support

For any questions or concerns, our team is always here to help.

📞 WhatsApp: 0312-1603090
📧 Email: contact@khalistuaam.com

Thank you for choosing Khaalis Tuaam
where purity meets tradition, and every snack is made with care.