At Khaalis Tuaam, your satisfaction and trust are our top priorities. We take great pride in delivering pure, hygienic, and premium-quality food products. If your experience is anything less than perfect, we’re here to make it right with a smooth and customer-friendly refund process.
1. 7-Days Easy Return & Refund Policy
You can request a return or refund within 7 days of receiving your order.
If you are not fully satisfied with your purchase—for any valid reason—we will happily offer a refund, replacement, or exchange.
(Note: Food items must be returned in unused, sealed, and original condition.)
2. Eligibility for Refund/Return
You are eligible for a refund or exchange if:
- You received a damaged, torn, or leaked package
- You received the wrong product or wrong quantity
- Your product arrived expired or spoiled
- There is a quality issue with the product
- You are legitimately unsatisfied with the product’s condition
Food safety is important to us, so opened or consumed items cannot be returned, unless the issue is proven to be a quality fault from our side.
3. Free Replacements for Damaged or Wrong Items
If your order arrives damaged or incorrect, we will replace it free of cost, with no return required in most cases.
Simply share clear photos/videos with us, and we will handle the rest.
4. Non-Refundable Conditions
We cannot accept returns or issue refunds in the following cases:
- Product is opened, used, or partially consumed
- Packaging is tampered, damaged due to customer mishandling
- Incorrect storage by customer (e.g., moisture exposure)
- Free gifts, bundled deals, or promotional items
- Requests made after 7 days of delivery
5. How to Request a Return or Refund
Step 1: Contact Us
Reach out within 7 days through:
📞 WhatsApp: 0312-1603090
📧 Email: contact@khalistuaam.com
Step 2: Submit Details
Share your order number and photos/videos of the issue.
Step 3: Review & Approval
Our team will verify the issue and approve the refund or replacement.
Step 4: Refund/Exchange Processing
Once approved:
- Refunds are processed within 5–7 business days
- Replacements are shipped within 2–3 business days
6. Customer Satisfaction Promise
We genuinely care about your experience. If something goes wrong, we promise to resolve it quickly, politely, and professionally.
Your trust means everything to us.
Thank you for choosing Khaalis Tuaam
Where Purity Meets Tradition.